What does code 9611 (Check item. The item claimed is either unknown or invalid at the date of service. Eg Misc, incorrect alpha included) mean?



The item number or the item itself that has been entered for this service is incorrect. This may be because it was changed accidentally, the item selected is unknown, or it may contain miscellaneous characters (e.g. spaces, letters) that should be removed.


To update the item number on the fee:

  1. Click Finances > Fees.

  2. Click the fee that you want to change.

  3. Change the item number.

  4. Click Save Fee and return to the invoice.

  5. Reprocess the claim.

To add a new item number to the invoice:

  1. From the invoice, in the Fees & Charges section, click the Edit (pencil) icon next to the fee.

  2. In the Fee field, select the correct fee (or select to add a new fee).

  3. Click Save.

You can now reprocess the claim.

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