What does code 9614 (Check bank account number) mean?

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Explanation

The bank account entered may not have the correct number of digits. The account must have 9 digits or less.

Action

Update the patient's bank account number:

  1. Go to the patient's profile.

  2. Click the Funding tab.

  3. In the Bank Account section. click the Edit (pencil) icon next to the account.

  4. Update the patient's bank account number (should be 9 digits or less).

  5. Click Save.

You can now return to the invoice and reprocess the claim.

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