Why isn't my profile photo displaying in the directory?

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If you have uploaded a profile photo but it is not appearing in your directory profile, this may be due to several reasons:

  • Your directory profile is set to Hidden (NOTE: if you have not been verified, you cannot enable your directory profile)

  • Your profile photo is set to Hidden (your photo can be hidden even if your directory profile is public)

  • The photo you uploaded is not in a supported format (must be JPG, PNG or GIF)

To set both your directory profile and your profile photo to public:

  1. Click Personal > Profile.

  2. Click Directory Profile Preferences.

    On a practitioner's profile, the Directory Profile Preferences button is highlighted
  3. The Booking Preferences pop-up appears. Ensure your directory profile and profile photo are both set to Public:

    The Directory Profile and Profile Photo options are both set to Public
  4. Click Save.

RESULT: When you visit your Halaxy directory profile, your photo should now be visible.

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