Your Halaxy account is protected by your username (your email address) and your password known only to you. Although Halaxy features bank-grade security and encryption, password security is essential to protecting your information.

For additional security, you can also enable two-factor authentication (2FA).


Halaxy staff cannot retrieve your password and will never ask you for your password.

Changing your password

To change your password (or, if you have full access, another user's password):

  1. Click Settings > Users.

  2. Click the Change Password icon to the right of the user whose password you want to change.

    The "Change password" icon is highlighted in the Settings > Users page
  3. Enter your new password. For verification purposes, you must enter your new password a second time, as well as your old password to authenticate the change.

  4. Click Change Password.

Forgotten passwords

If you forget your password, you can reset your password from the login page:

  1. Go to

  2. Click Login. The login pop-up will appear.

  3. Click Forgot My Password.

    On the login page, the "Forgot my password" link is highlighted
  4. Enter your Halaxy email address (the one you use to log in) and click Reset. You will receive an email with further instructions on how to reset your password.

  5. Remember to change your password again after logging in.

Setting passwords for new users in your group

Practice owners and receptionists with full clinical access set the initial passwords of new users when they add them to the practice group. New users can then change their passwords on their own by following the instructions above on how to change their passwords.

0 out of 0 found this helpful



Article is closed for comments.