What am I charged to process payments through Halaxy?

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The base cost to process a payment is 1.9% of the invoice fee plus $1, with a minimum charge of $1 for invoices under $50. You do not need to pay any bank fees on top of this. You also do not need to pay any annual fee or terminal rent charges that you would ordinarily have to pay for an EFTPOS terminal.

Processing a greater volume of transactions via Halaxy will incur lower rates:

Payment Band Rates Volume Processed (past 90 days)
Bronze 1.90% + $1.00 $0 - $19,999
Silver 1.80% + $0.75 $20,000 - $49,999
Gold 1.70% + $0.00 $50,000 - $100,000+

These prices are inclusive of GST. There is no charge for dishonoured payments.

You can choose to pass these fees on to your patients, or to pay the fees yourself. If you are passing on the payment processing fee to your patient, they will see on their invoice the exact amount that is being charged to them. The fee is displayed in the Payments section on their invoice.

If you reach the Silver of Gold payment bands, you can also subscribe for a custom name or dedicated number for your SMS reminders free of charge for as long as you remain in the Silver or Gold bands.

How we calculate your payment band

It’s very simple - whenever a payment is processed via Halaxy, the dollar amount is added to the total value of invoices processed in the past 90 days, which is cumulative and refreshed every day.

This calculation considers the total amount of payments processed by your practice group, so all practitioners in your practice can contribute to the total amount processed.

The more payments you process in a 90-day period, the greater your chance to move to the next band and save even more.


 

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