How do I reverse a paid invoice?

  1. In the Payments section on the invoice, click the Delete (trash) icon next to the payment.
  2. If the payment was added by mistake, select Delete Payment; if you need to refund the payment, select Refund Payment and confirm the details are correct.
  3. Click Submit.

Please note that some payment methods only allow refunds when done on the same day. If you are unable to delete the payment, send an email to and let us know the invoice number.

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