How do I change the status of a completed Medicare claim?

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There may be situations where you have to reverse the status of a completed claim, for example:

  • the bank details were incorrect; or
  • the practitioner called after the claim went through to cancel.

To reverse the claim:

  1. From the invoice, click the Completed link in the Patient Rebates section. The online Claim History pop-up opens.
  2. Click the Edit icon next to Successful. The Edit Medicare Item Details pop-up opens.
  3. Click the Reason drop-down menu and select a reason.
  4. Click Save.

The invoice now shows as Not processed, and you can reprocess the claim.

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