The condition treated and the type of card has not been recorded on the claim.
As the patient is a DVA white card holder, the Condition Treated / Accepted Disability needs to be recorded. You also should specify that the card type is "White" or "White Card".
- From the invoice, click the Edit (pencil) icon in the DVA Claim section.
- In the Card Type field, enter "White".
- In the Accepted Disability field, enter the disability.
- Click Submit.
- Reprocess the claim.