This depends on whether a payment has been made or if there is any Medicare activity connected with this fee.
If a payment has been made or a rebate processed, you can only void the fee. This removes the fee from the invoice but keeps a record for auditing purposes.
If no payment has been made and no rebate processed, you can delete the fee. This removes the fee from the invoice and also removes any record of it.
To void or delete a fee from an invoice:
- In the Fees & Charges section on the invoice, click the Delete (trash) icon next to the fee you want to remove.
- The Remove Fee pop-up appears. Select Void or Delete as required.
- Click Submit.
The fee is now removed from the invoice.