Allocating/passing on electronic payments processing fees

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You can choose to pass electronic payments processing fees on to patients/organisations or pay the fees yourself. By default, you will be asked whether you wish to do this whenever you process a payment; however, you can change your settings at a group, clinic or individual practitioner level so that fees are always allocated or never allocated.

To change your default processing fee allocation settings:

  1. Click Settings > Payments.

  2. In the Deposits section, click the Edit (pencil) icon next to the group, clinic or individual practitioner you wish to change the settings for.

    PaymentSettings_DepositsEdit.png
  3. In the Fee Allocation section, choose one of the following options:

    • Never Assign: Electronic payments processing fees are always paid by the practice, with the fee subtracted from the invoice total when payments enter your bank account.

    • Optional: Whenever you manually process a payment, you will be asked whether to pass the fee on to the patient/organisation (for automatically scheduled payments, fees are assigned to the patient/organisation):

      PaymentSettings_FeeAllocationOptional.png
    • Always Assign: Electronic payments processing fees are always paid by the patient/organisation, with the fee denoted when the payee makes the payment.

  4. Click Save.

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