1. Halaxy Help Guide
  2. Halaxy for Patients
  3. Portal Management

Set up two-factor authentication (2FA) for your patient portal

This article is for PATIENTS. To set up 2FA for practitioner accounts, see this article: Set up two-factor authentication (2FA)

Two-factor authentication (2FA) adds an extra layer of security to your Halaxy patient portal. When you sign in to Halaxy, 2FA requires you to enter an authentication code that you receive by SMS, email or an authenticator app.

2FA combines something you know (your password) with something you have (your device). Even if your password has been compromised, 2FA ensures that only you can sign into your account.

Tip

Why enable another 2FA method? This allows you to authenticate with a backup if you cannot access your primary method, preventing you from getting locked out of your account.

Enable 2FA for your Halaxy patient portal

  • Patient portal account

    1. Log into your account.

    2. Click Account > Security.

    3. Click Enable for the authentication method you want to use.

      2FA-Patient-Portal.png

    4. Follow these steps for your selected method.

      • Authenticator app:

        • Download an authenticator app to your smartphone. (Recommended apps: Google Authenticator or Microsoft Authenticator)

        • Use the app to scan the QR code displayed on Halaxy.

        • A new entry for your Halaxy account generates in the app, which generates your one-time verification code.

          2FA-Individual-04.png

          Example of a verification code generated on an authenticator app

      • Email: Enter your email address, then click Send Code. The verification code will be sent to the email address you entered.

      • SMS: Enter your mobile number, then click Send Code. The authentication code will be sent to the mobile number you entered.

    5. In Halaxy, enter the verification code then click Validate.

    6. Recommended: Enable another authentication method by repeating steps 4 to 6. Turn on the toggle switch below the method that you want to set as your primary authentication method when you log in.

    You have successfully enabled a two-factor authentication method for your account whenever you log in.

  • Login page

    If you have not enabled any 2FA methods, you are prompted to set up 2FA when you log in.

    1. Select a method for you to receive your 2FA verification code.

    2. Follow these steps for your selected method.

      • Authenticator app:

        • Download an authenticator app to your smartphone. (Recommended apps: Google Authenticator or Microsoft Authenticator)

        • Use the app to scan the QR code displayed on Halaxy, then click Continue.

        • A new entry for your Halaxy account generates in the app, which generates your one-time verification code.

          2FA-Individual-04.png

          Example of a verification code generated on an authenticator app

      • Email: Enter your email address, then click Send Code. The verification code will be sent to the email address you entered.

      • SMS: Enter your mobile number, then click Send Code. The authentication code will be sent to the mobile number you entered.

    3. In Halaxy, enter the verification code then click Verify.

    You have successfully enabled a 2FA method for your Halaxy patient portal..

    Make sure to enable multiple 2FA methods from Settings > Security so you have a backup method.

Updated

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